PALS and the NHS Complaints Advocacy service work closely together to try to resolve a complaint quickly and to your satisfaction. Use our online form. PALS do not provide detailed written response to your concern or complaint. PALS can give advice and support where needed regarding your NHS health care. Compliments. PALS & Complaints. The Chief Executive Hull University Teaching Hospitals NHS Trust Alderson House Hull Royal Infirmary Anlaby Road Hull HU3 2JZ. pals.mailbox@hey.nhs.uk. Compliments and complaints. Our phone line is open from 9.00am to 4.00pm, Monday to Friday. The service is free and confidential and can help if you have a query or concern about treatment or care at Croydon University Hospital or Purley Hospital. Patient Advice and Liaison Service - PALS PALS is a service which provides ‘on the spot’ advice, help and support for patients and their relatives. Or you can write to: Chief Executive Pennine Care NHS … If you want a detailed written response, you will need to contact the Complaints Department, which is based at NMGH (if you are making a complaint on behalf of someone else their written consent will be required before an investigation is commenced). complaints@hey.nhs.uk. However, we know that occasionally things might not be to the standard we expect but if that does happen we are here to support you to make things right.
Below you will find details of how to send a compliment or complaint to us, details about our patient advice and liaison service (PALS) and other useful information. 01482 623065. PALS: Patient Advice and Liaison Service Here to help you with your comments, compliments, concerns, or complaints Introduction This leaflet explains how the Patient Advice and Liaison Service (PALS) can help if you have comments or concerns about the service provided by our hospitals. If you would like to compliment a member of staff, team, department or service, you can email on pcn-tr.complimentspenninecare@nhs.net. Complaints. It is always your choice which service you prefer to use. We hope that your contact with our staff and services is positive, and you can tell us how we are doing using I Want Great Care. PALS can act on the person’s behalf when handling patient and family concerns, liaising with staff, managers and when appropriate, relevant organisations, to negotiate immediate or prompt solutions to your problems. For queries, concerns and complaints about patient care, or to leave feedback, please contact the Patient Advice and Liaison Service (PALS). How we handle complaints.
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